RPII
Customer Service
This is the RPII’s customer services section.
Our pledge
The RPII is committed to the provision of high quality services to our customers; delivered in a professional, efficient and courteous manner.
Our Quality Customer Service Action Plan, sets out the actions we will take to improve the quality of the service we deliver. These actions are based on the 12 principles of quality customer services adopted under the Better Government Initiative.
Our Customer Service Charter provides information about the standards we aim for in delivering our services.
Customer Satisfaction Survey 2008
In 2008, all of our customers were invited to partake in a customer satisfaction survey. We were pleased to find that our customers value the service and quality of dealings with the RPII. The survey did find a few areas where improvements could be made. We are currently working on implementing these improvements.